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Communication Center
What's new in PetPoint from 12/2/2016

The following days will be considered Holidays for the Customer Support Team and will consist of EMERGENCY SUPPORT ONLY:
  • After 4:00 PM Central on Friday, December 23rd, 2016
  • Monday, December 26th, 2016
  • Monday, January 2nd, 2016
    Please click here to find further details.

MANDATORY CHANGES NECESSARY! - Changes and Improvements to Petango! 
The URL for your online animal listings has changed. All references to in your website’s code need to be updated to All changes must be completed by NOVEMBER 18TH, 2016 as the old URL will be retired. Any online animal listings not updated to the URL will no longer work and listings will not display. 
    Webservices and iFrame Users Need to Know:
    Webservices and iFrame users must update your scripts to use the new host name (

    Please click here to find further details on these changes.

PetPoint’s Report, Document, and Kennel Card Builders are getting an update! On the deployment date, your database will be automatically updated with the newest version of the eWebReports interface.
    Please click here to find further details on these changes.

Release Notes for Thursday, December 1st, 2016
Changes and enhancements released overnight to your database: 
  • Fixed an issue when changes to Animal Profile return text that Animal Record is Saved but the changes do not appear when Save refreshes the page.
  • Promotion for adopters who live in Pennsylvania will now receive an Insurance discount instead of a Membership discount.
  • The appropriate Adopter Downloads have been updated for adopters living in Pennsylvania now that they qualify for the Insurance Discount instead of the Membership discount.
  • A few updates have been made to the Insurance Discount Adopter Downloads including:
    • In the Additional Benefits disclosure, added “Additional limitations and restrictions apply".
    • In the disclosure, changed “Crum and Forster” to “Crum & Forster” (front/ back).
    • In Additional Benefits – deleted 100% Coverage.
  • Updates were made to the Insurance Discount Resend Email for adopters living in Pennsylvania.
  • When any of the following family of breeds is selected as the Primary Breed, the Secondary Breed should default to "Mix" but must be editable:
    • Hound
    • Retriever
    • Shepherd
    • Spaniel
    • Terrier
  • The only Primary Breed's that should lock Secondary Breed into “Mix” are Mixed Small, Mixed Medium, and Mixed Large.
  • Fixed an issue with changing record count to 25 per page when search results displayed more than ten in Edit> Ownership/Guardianship.
  • Fixed an issue in which organizations who are opted out of 24PetWatch insurance were erroneously receiving an insurance letter in the adopter downloads.
  • Inserted records into the CurrentOwnership table for animal records created in the Online License Portal.
  • Fixed an issue that was preventing an Ownership record from being created when a new Person and Animal record were created in the Online License Portal.
  • Fixed an issue in which the 'Jump to Intake' option was missing from the Case > Animal tab.
  • Fixed an issue with being able to complete an Intake without having to select a Location for the Animal. The Animal's Location was then displaying as "Released" after completing the Intake. It is now mandatory to select a Location before completing the Intake, otherwise the user will receive the message, "Please specify Stage and Location."

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Keep on Truckin! Give your PetPoint Transfer Network a Tune Up
    You’ve strengthened your network and reduced your data entry time for transfers, now’s the time to slow it down and make sure your PPTN functionality is up to date and accurate. In this session we will discuss administrative best practices to help reduce bad data, prevent mistakes and help things flow more smoothly for your users. This PPTN tune-up, when performed regularly, will keep your transfers truckin! Please note: This session applies to all PetPoint versions which includes Lite, Professional and Enterprise.
    • Thursday, December 8th, at 9:00 am EDT
           Click here to register and learn more about all of our online learning opportunities.  

Upcoming Learning Lab Webinars:
    Enterprise Builder Basic Workshop:
    Join us for this four part series running weekly each month. We start with Basics-101 and graduate to Custom Kennel Cards, Documents and Crosstabs. Click the link below to see session days/times and to register.

    Enterprise Advanced Builder Workshop:
    In our advanced classes, we will take a closer look at the details of Builder creation and help you unlock the secrets of formulas, filters, filling in a template and combined reports. Click the link below to see session days/times and to register.

    Click here to register and learn more about all of our online learning opportunities.
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Sunday, December 4, 2016