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Pethealth Inc. Structure

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Pethealth Inc

Steve Zeidman
Chief Technology Officer

John Warden
Vice President of Insurance

Christa Chadwick
Director of North American Shelter Outreach

Andrei Cornienco
Director of Software Development

Brad Grucelski
Director of Software Delivery

At Pethealth, we've assembled a team that understands and appreciates your business.
 To contact one of our Pethealth Services representatives simply click on the
appropriate name below.

ShelterCare

• ShelterCare Gift Program and ShelterCare Intro Program
• Accident and illness insurance coverage for newly adopted cats and dogs
• Created to meet the unique needs of shelter pets


Mary Bart Houston
Regional Director Shelter Outreach & PetPoint Community Host

Jorge Ortega
Regional Director of Shelter Outreach

Tammy Fox
Regional Director of Shelter Outreach

Patty Frohme
Regional Director of Shelter Outreach

Roma Newell
Regional Director of Shelter Outreach

Caroline Eller
Regional Manager of Shelter Outreach

Margo Smythe
Associate - North American Shelter Outreach

24PetWatch

• Low cost industry standard microchip technology
• Accurate well- maintained database
• Call center staffed 24 hours, 365 days a year
• Unrivalled service provider


Sharon Simas
Senior 24PetWatch Account Manager

Dianah Macias
24PetWatch Logistics Administrator

PetPoint

•Comprehensive, easy-to-use, web based software designed for shelters and rescue organizations
• FREE for users of 24PetWatch and the ShelterCare program 

Barry Herold
Account Executive, PetPoint Commercial Insurance Program

Kathy Sherwood
Manager of Customer Support, PetPoint

Pam Levin
PetPoint Customer Support Specialist

Lori Buchowicz
PetPoint Customer Support Specialist

Melissa Wainscott
PetPoint Customer Support Specialist

Meg Earsley
PetPoint Customer Support Specialist

Trevor Dupp
PetPoint Support, Pethealth Software Solutions

Stefani Serdar
PetPoint Account Manager

Kat Vincent
PetPoint Customer Support Specialist

EVE

• Web based software for veterinary clinics and animal hospitals
• Reduce clinic paperwork through on-line registration of 24PetWatch microchips
• Improve customer clinic experience through on-line processing of PetCare Insurance claims
• Offer customers a 30 day gift of accident and illness insurance coverage for newly adopted cats and dogs (Canada)

Dav Virk
Online Application Support, Pethealth Software Solutions

Sharon Simas
Senior 24PetWatch Account Manager

Pethealth Inc

Steve Zeidman
Chief Technology Officer

Background: Mr. Zeidman joined Pethealth Inc. after 7 years as the Director of Information Technology of New York City's Center for Animal Care and Control, one of the nation's largest animal shelter systems. Previous to being appointed the company's CTO, he was Pethealth's Director of Information Technology. In addition to CACC, he has 5 years experience in non-profit management and operations. Mr. Zeidman has received a BS in Public Administration from the University of Southern California and a MS in Information Systems from City University of New York. At home, he enjoys his 2 dogs, both rescued from shelters.

905.842.2615 ext. 405
stevez@pethealthinc.com


John Warden
Vice President of Insurance

Background: Mr. Warden is a graduate of the University of Western Ontario and the School of Business at Wilfrid Laurier University. He has over 25 years of General Insurance Management experience, both Company & Brokerage, in Underwriting, Claims, Administration, Sales, Marketing and Business Development. Mr. Warden is insurance licensed in 9 provinces and 24 states, a Chartered Insurance Professional (FCIP) and a Fellow of the Insurance Institute of Canada. John is responsible for the development and launch of the PetPoint Commercial Insurance Program.

905.842.2615 ext. 357
wardenj@pethealthinc.com


Christa Chadwick
Director of North American Shelter Outreach

Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties.


Background:
Christa Chadwick comes to Pethealth with over 10 years in the animal welfare field. She has been successful in a variety of positions in the industry, and was most currently the Director, Animal Care for the Ontario SPCA, providing leadership and support to over 50 animal welfare organizations in the province, and direct supervision to 17 Ontario SPCA-operated facilities, including 2 high-volume spay/neuter clinics and a wildlife rehabilitation facility. Christa shares her home with her husband, as well as 14 yr. old border collie mix named Tilley, and 2 orange tabby cats named Dougal and L.C.

866-630-7387 ext. 296
chadwickc@pethealthinc.com


Andrei Cornienco
Director of Software Development

Primary Responsibilities: Strategic development and support of Pethealth's IT, services and software systems.

Background:
Mr. Cornienco joined Pethealth's IT Team in 2002 as a Software Developer. He has since gone on to hold positions within the company as Manager of QA and Reports as well as Assistant Director of IT Services. Mr. Cornienco was a key member of the team which created the PetPoint Animal Management Software System and as Pethealth's Director of Software Development, is actively involved in its ongoing support and development. Mr. Cornienco holds degrees in both Nuclear Engineering from Odessa State University (Ukraine) and Computer Science from Kishinev State University (Moldova).

905.842.2615 ext. 256
andreic@pethealthinc.com

   
Brad Grucelski
Director, Software Delivery

Primary Responsibilities:
Strategic development & design of the PetPoint SaaS platform and oversight of PetPoint Customer Support Team.

Background: Mr. Grucelski has worked in the animal welfare field since 1994, and has filled numerous roles at the local level including executive director, adoption counselor, animal control officer, volunteer coordinator/ trainer, and euthanasia technician. His national experience includes working with the ASPCA National Shelter Outreach team and as the Customer Support Supervisor for PetWhere shelter software. Brad joined Pethealth, Inc. in 1995 to build and manage PetPoint’s sales & training teams. In his time with the company, he has assumed responsibility for PetPoint’s technical support and application business analysis / design. In his current role, he is responsible for the strategic development & design of the PetPoint SaaS platform and oversight of PetPoint Customer Support Team. His dog & cats, all shelter alumni, graciously share their home with him.

866-630-7387 ext. 284
grucelskib@pethealthinc.com

 

 

ShelterCare

Mary Bart Houston
Regional Director of Shelter Outreach & PetPoint Community Host

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of FL, GA, LA, MS and AL. Mary Bart is also the host of PetPoint Community.

Background: While working in Los Angeles for a commerical production company, Mary Bart began volunteering for PAWS-LA (Pets Are Wonderful Support- Los Angeles) where its clients are living with a terminal illness. PAWS-LA provides food, veterinarian services, and financial assistance to its clients' pets. Realizing this was her calling, Mary Bart began attending classes at University of California in Los Angeles specializing in fundraising for non-profits and grant writing courses to name a few. Mary Bart later moved to West Palm Beach, Florida and began volunteering at a local shelter where she was later hired. Mary Bart was the Director of Operations for a Humane Society receiving over 9,000 dogs and cats annually. This is where Mary Bart learned of Pethealth, Inc and had firsthand experience with its programs and services. Mary Bart decided to further her career in animal welfare and joined the family of Pethealth, Inc in June 2008 to help more animals in more places. Mary Bart graduated from the University of North Carolina in Wilmington in 1995 with a Bachelor of Arts in Communications and Mass Media concentration. Mary Bart currently resides in West Palm Beach with her five very spoiled dogs- Moses, Bugsy, Irwin, Penny and Micky.

866-630-7387 ext. 651
marybart@petpoint.com

Jorge Ortega
Regional Director of Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the state of Texas.

Background: Mr. Ortega is a graduate of the University of Puerto Rico with an Associate degree in Animal Health Science. He has worked in the animal welfare field since 1992, and has filled numerous roles at the local level including veterinary technician, animal rescue technician, cruelty investigator, kennel manager and operations director. His experience also includes working with HSUS as Manager of Disaster Services and as a consultant for San Juan Animal Care and Control in San Juan, Puerto Rico. He, his wife and two children live in Katy, TX where they share a home with their three dogs and a tortoise – Mo, Subi, Taina and Leo.

866-630-7387 ext. 352
jorge@petpoint.com

Tammy Fox

Regional Director of Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of OH, NJ and PA.

Background: Tammy Fox began working in animal welfare in 1994. Since then she has managed or directed animal welfare organizations in Austin TX, Lancaster PA, and Key West FL. Her background ranges from managing a no-kill shelter in Austin, holding the Managing Director of Operations of an open admission shelter handling over 13,000 animals in Lancaster, and holding the Executive Director position for an open admission facility with a municipal contract in Key West. This diversity has given Ms. Fox a well rounded picture of animal welfare and the different philosophies which all work toward the same goal.

Tammy graduated from Duquesne University with a Bachelor of Science in Humane Leadership. She is currently pursuing a Master’s of Science in Community Leadership. Tammy currently resides in Lancaster PA with her husband, 4 month old son, and 4 dogs-T-rampasaurus, Nay Nay, Rylee and Spanky, and a cockatiel named Bird.

866-630-7387 ext. 267
tammy@petpoint.com


Patty Frohme

Regional Director of Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of UT, KS, CO, NV.

Background: Patty has a Computer Science degree and has worked in the software industry for over 15 years, with emphasis on development, sales, and post-sales training and implementation.  She has spent many hours volunteering at local animal shelters where she has been committed to improving the lives of animals and animal welfare organizations. She knew she had found her calling when she learned that she could combine her background in software, her skills in training and customer relations, and her passion for “saving the puppies”.  Patty now lives in Boulder, Colorado, and hopes to add to her family with another shelter dog (or twelve).

866-630-7387 ext. 647
pattyf@petpoint.com


Roma Newell
Regional Director of Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the province of Ontario.

Background: Roma has a degree is Science and a Post Graduate Degree in Research Analysis. She has many years in Sales and Management in various fields. She has a great passion for Animal Welfare and enjoys spending time with her one cat.

866-630-7387 ext. 288
newellr@pethealthservices.com

Caroline Eller

Regional Manager of Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of NC,SC and VA.

Background: Caroline graduated from Samford University in 2000 with a bachelor’s degree in Journalism / Mass Communications. Before joining the PetPoint Team in December 2009, she worked as a professional photographer. Caroline has been an animal advocate for years, spending countless hours volunteering at local animal shelters. Caroline currently resides in Charlotte with her three dogs (Sandy, Max & Sam) and two cats, (Binky & Annie), all rescues.

866-630-7387 ext. 262
caroline@petpoint.com


Margo Smythe
Associate - North American Shelter Outreach

Primary Responsibilities:
To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties.

Background: Margo is a graduate of the University of Toronto and holds an Honors Bachelor of Arts. She came to Pethealth in 2008 after living and working abroad. At home, Margo enjoys the company of her large four legged friend, Brixton.

866-630-7387 ext. 648
margo@petpoint.com

24PetWatch

Sharon Simas
Senior 24PetWatch Account Manager

Primary Responsibilities: Application of EVE, ShelterCare and 24PetWatch programs to shelter and veterinary organizations.

Background: Sharon has been with Pethealth since January of 2006. She has a background in various Administration and Marketing fields along with sales and management. Sharon has volunteered a lot of her time at a local clinic and shelter walking dogs, grooming, feeding and helping with reception duties.

866-597-2424 ext. 402
alvess@24petwatch.com


Dianah Macias
24PetWatch Account Manager

Primary Responsibilities: Administrative support of 24PetWatch and PetPoint to animal welfare organizations across North America.

Background: Dianah served as the Office Coordinator at a non-profit membership organization for 13 years.  Her responsibilities included handling the CPE accreditation, Membership/Meeting information and Office Management and Database Administration.

Dianah joined Pethealth in August of 2005.  She has a background in office management and sales.

866-597-2424 ext. 422
maciasd@24petwatch.com


 

PetPoint

Barry Herold
Account Executive, PetPoint Commercial Insurance Program

Primary Responsibilities: Producer & Account Executive for the PetPoint Commercial Insurance Program

Background: Barry has been in the insurance industry since 1978 with background in life & health, property & casualty and securities. Barry owned and operated operated an independent agency prior to entering the pet insurance marketplace in 1985. Barry achieved the 'Certified Insurance Counselor' designation in 1983.

Prior to his coming to Pethealth in 2002, Barry was top producer at Veterinary Pet Insurance from 1985-2001. Barry is currently an officer in PTZ Insurance Agency and Account Executive for the PetPoint Commercial Insurance Program for shelters, licensed in all states and D.C. Barry has also lectured at University of Florida, North Carolina State and Virginia Tech veterinary colleges, various state and regional veterinary conferences and is currently a 'continuing education' provider for the Florida veterinary community.

866-630-7387 ext. 603
heroldb@pethealthinc.com

 

 

Kathy Sherwood
Manager of Customer Support, PetPoint

Primary Responsibilities: Responsible for the daily operations of the Customer Support Team, as well as provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: Kathy comes to Pethealth with 15 years of Customer service and 16 years of IT Consulting/Management experience. Kathy has developed and managed 8 separate Help Desks for small and multinational companies such as; BP Amoco, Oce USA and was Sr. Consultant on POS system for Firestone stores nationwide, plus IT Manager of Stagnito Communications. After returning to the work force from semi-retirement; Kathy searched for a company where she could use her technical skills to benefit others. Kathy resides in the Chicagoland area with her husband and Buju a rescued Shepard mix shelter dog. Kathy's also has a Marine Son, daughter-in-law, and two granddaughters residing in California.

After returning to the work force from semi-retirement; living most of the last four years in Jamaica, Kathy searched for a company where she could use her technical skills to benefit others. Kathy and her husband are looking to give a home to a shelter dog in the near future. Kathy has a Marine Son, daughter-in-law, and granddaughter.

866-630-7387 ext. 613 or ext. 400
kathys@petpoint.com or helpdesk@petpoint.com

 


Lori Buchowicz
PetPoint Customer Support Specialist

Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: After a background working in Sales & Marketing, Lori had a decade long career working as a Systems Engineer where some of her duties included developing new applications and providing Quality Assurance.  Simultaneous to her career, Lori spent her off hour time helping pets from county pounds into the care of rescues and shelters while working on animal rights legislation.  She then decided to pursue an opportunity incorporating her passion for pets and her past professional skills to work for Pethealth.  Lori shares her life with her four large rescue dogs.

866-630-7387 ext. 488 or ext. 400
lorib@petpoint.com or helpdesk@petpoint.com

 


Pam Levin
PetPoint Customer Support Specialist

Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: Pam has been working directly with animals since 1997. She has worked with the Humane Society / Animal Control agency in Redding, California in a number of roles, from adoptions to community functions. Pam first learned about Pethealth, Inc. while working at Haven Humane Society, and joined the team to help promote the programs that she believes in. Pam has a Bachelor's Degree from the University of San Diego.

866-630-7387 ext. 327 or ext. 400
paml@petpoint.com or helpdesk@petpoint.com


Melissa Wainscott
PetPoint Customer Support Specialist

Primary Responsibilities:
Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America, as well as oversight of PetPoint’s online help system.

Background: Melissa has worked directly with animals in the Veterinary field since 2001. She served as the System Administrator at a local veterinary hospital where she also held the roles of Inventory Manager, Receptionist and Vet Assistant. She has a degree in Small Business Management & Entrepreneurship from North Central College in Naperville, Illinois . Melissa currently lives north of Dallas, Texas with her three cats: Annie, Stimpy, and Bubba Kat and is very excited about the opportunity to help animal welfare organizations learn and use PetPoint.

866-630-7387 ext. 410 or ext. 400
melissaw@petpoint.com or helpdesk@petpoint.com

Meg Earsley
PetPoint Customer Support Specialist

Primary Responsibilities:
Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: Meg has worked in the Information Technology field since 1997 and joined the animal welfare community in 2002. She has enjoyed many different roles in that time including technical support, network administration, web development and statistical analysis. Meg was the "original" PetPoint Administrator and helped design and beta test PetPoint as it was implemented in our very first shelter, the Wisconsin Humane Society. Meg was drawn to the opportunity to assist the shelters and rescues using Petpoint in such a tangible way. She shares her home with a variety of birds, rodents, rabbits and Tinkerbell, a beautiful super-senior pug.

866-630-7387 ext. 688 or ext. 400
meg@petpoint.com or helpdesk@petpoint.com

Trevor Dupp
PetPoint Support, Pethealth Software Solutions

Primary Responsibilities:
Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: After graduating with a degree in E-commerce Trevor worked for Pethealth, Inc. for three years in various departments, including PetPoint, ShelterCare, and 24PetWatch. He took a year off to travel abroad and teach English in Japan, and rejoined the PetPoint Team after returning to Canada in mid-2008. He currently lives in Niagara Falls with this girlfriend along with Jake, their 11-year old golden retriever, and Tessa, their 5 year old Bermin Cat.

866-630-7387 ext. 235 or ext. 400
trevord@petpoint.com or helpdesk@petpoint.com

Stefani Serdar
PetPoint Account Manager

Primary Responsibilities: Assisting clients find the appropriate product to meet their needs and guiding them through the partnership process.

Background: Stefani came to Pethealth in 2008 and currently resides in Southern Ontario with her husband and furbabies, Duke and Varga. She has a strong background in customer service and sales. Stefani is passionate about animal welfare and is excited to introduce new animal welfare organizations to PetPoint.

866-630-7387 ext. 650
stefani@petpoint.com


Kat Vincent
PetPoint Customer Support Specialist

Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.

Background: Kat comes to PetHealth with a varied background, where she’s spent time in theatre, manufacturing, and health care. Prior to joining Pethealth, Kat worked in the human health care industry, providing Implementation, Training, and Support on software designed to manage patient files in medical facilities. Throughout her life, Kat has loved and cared for nearly every type of animal - whether it swims, crawls, flies or walks. She is excited to bring her professional skills and her love of animals together with Pethealth on the PetPoint team. Kat currently shares her home with her two cats, commonly referred to as “the kids.”

866-630-7387 ext. 260 or ext. 400
kat@petpoint.com or helpdesk@petpoint.com




EVE

Dav Virk
Online Application Support , Pethealth Software Solutions

Primary Responsibilities: Provision of technical support for the EVE and EPE applications, as well as secondary support for PetPoint.

Background: Originally born in the U.K. and well educated in math, statistics, computer programming and Information Technology, Dav now provides technical support for the PetPoint shelter software program. Having come to Pethealth in 2004, his responsibilities include providing PetPoint users with technical support and ensuring uninterrupted data access.

866-630-7387 ext. 400
helpdesk@petpoint.com

 

Dav Virk


 

 

 

24petwatch.com/petinsurance

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staff was very flexible
Pet Point is a great tool for our shelter! Unlike our previous shelter management system, PetPoint is very easy to use. Our staff was able to learn it very quickly - it is very user friendly. The training staff at Pet Point is very knowledgeable and friendly - they were great during our training process! The PetPoint staff was very flexible and worked with our shelter's schedule so that all our staff was able to attend the training.

Alicia Eurich
Shelter Manager
St. Charles Humane Society



   
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