At Pethealth, we've assembled a team that understands and appreciates your business.
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• ShelterCare Gift Program and ShelterCare Intro Program
• Accident and illness insurance coverage for newly adopted cats and dogs
• Created to meet the unique needs of shelter pets
• Low cost industry standard microchip
technology
• Accurate
well- maintained database
• Call
center staffed 24 hours, 365 days a year
•
Unrivalled service provider
•Comprehensive, easy-to-use, web based software designed for shelters and rescue organizations • FREE for
users of 24PetWatch and the ShelterCare
program
• Web
based software for veterinary clinics and animal
hospitals
• Reduce
clinic paperwork through on-line registration of 24PetWatch
microchips
• Improve
customer clinic experience through on-line processing of PetCare Insurance
claims
• Offer customers a 30 day gift of
accident and illness insurance coverage for newly adopted cats and dogs
(Canada)
Primary Responsibilities: Strategic development & design of the PetPoint SaaS platform and oversight of PetPoint Customer Support Team.
Background: Mr. Grucelski has worked in the animal welfare field since 1994, and has filled numerous roles at the local level including executive director, adoption counselor, animal control officer, volunteer coordinator/ trainer, and euthanasia technician. His national experience includes working with the ASPCA National Shelter Outreach team and as the Customer Support Supervisor for PetWhere shelter software. Brad joined Pethealth, Inc. in 2005 to build and manage PetPoint’s sales & training teams. In his time with the company, he has assumed responsibility for PetPoint’s technical support and application business analysis / design. In his current role, he is responsible for the strategic development & design of the PetPoint SaaS platform and oversight of PetPoint Customer Support Team. His dog & cats, all shelter alumni, graciously share their home with him.
Background: Mr. Warden is a graduate of the University of Western Ontario and the School of Business at Wilfrid Laurier University. He has over 25 years of General Insurance Management experience, both Company & Brokerage, in Underwriting, Claims, Administration, Sales, Marketing and Business Development. Mr. Warden is insurance licensed in 9 provinces and 24 states, a Chartered Insurance Professional (FCIP) and a Fellow of the Insurance Institute of Canada. John is responsible for the development and launch of the PetPoint Commercial Insurance Program.
Andrei Cornienco
Vice President, Information Technology
Primary Responsibilities: Strategic development and support of Pethealth's IT, services and software systems. Background: Mr. Cornienco joined Pethealth's IT Team in 2002 as a Software Developer. He has since gone on to hold positions within the company as Manager of QA and Reports as well as Assistant Director of IT Services. Mr. Cornienco was a key member of the team which created the PetPoint Animal Management Software System and as Pethealth's Vice President of Information Technology, is actively involved in its ongoing support and development. Mr. Cornienco holds degrees in both Nuclear Engineering from Odessa State University (Ukraine) and Computer Science from Kishinev State University (Moldova).
Gilberto Gandra, B.Sc., R.I.B.O. Regional Director of Shelter Outreach
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of ME, VT, NH, MA, CT, RI and NY.
Background: Gilberto is a graduate of the University of Toronto and holds a Bachelor of Science in Biology. He has held various managerial positions in the insurance and non-insurance sectors of the company since joining in 2000. Gilberto is passionate about helping animals and the people who help them. His work with animal welfare professionals has shaped not only his career but his outlook on life. He shares his home office in Boston with foster failure Pointer, Carly – a constant reminder of the power of adoption. Gilberto’s ultimate goal to help create a world where agency collaboration, public awareness and sagacious funding can end pet overpopulation (and unnecessary euthanasia).
Mary Bart Houston Regional Director of Shelter Outreach & PetPoint Community Host
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of FL, GA and AL. Mary Bart is also the host of PetPoint Community.
Background: While working in Los Angeles for a commerical production company, Mary Bart began volunteering for PAWS-LA (Pets Are Wonderful Support- Los Angeles) where its clients are living with a terminal illness. PAWS-LA provides food, veterinarian services, and financial assistance to its clients' pets. Realizing this was her calling, Mary Bart began attending classes at University of California in Los Angeles specializing in fundraising for non-profits and grant writing courses to name a few. Mary Bart later moved to West Palm Beach, Florida and began volunteering at a local shelter where she was later hired. Mary Bart was the Director of Operations for a Humane Society receiving over 9,000 dogs and cats annually. This is where Mary Bart learned of Pethealth, Inc and had firsthand experience with its programs and services. Mary Bart decided to further her career in animal welfare and joined the family of Pethealth, Inc in June 2008 to help more animals in more places. Mary Bart graduated from the University of North Carolina in Wilmington in 1995 with a Bachelor of Arts in Communications and Mass Media concentration. Mary Bart currently resides in West Palm Beach with her five very spoiled dogs- Moses, Bugsy, Irwin, Penny and Micky.
Regional Director of Shelter Outreach
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of UT, KS, CO, NV & NM.
Background: Patty has a Computer Science degree and has worked in the software industry for over 15 years, with emphasis on development, sales, and post-sales training and implementation. She has spent many hours volunteering at local animal shelters where she has been committed to improving the lives of animals and animal welfare organizations. She knew she had found her calling when she learned that she could combine her background in software, her skills in training and customer relations, and her passion for “saving the puppies”. Patty now lives in Boulder, Colorado, and hopes to add to her family with another shelter dog (or twelve).
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the province of Ontario & States of NJ & MI.
Background: Roma has a degree is Science and a Post Graduate Degree in Research Analysis. She has many years in Sales and Management in various fields. She has a great passion for Animal Welfare and enjoys spending time with her one cat.
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of NC,SC, VA & TN.
Background: Caroline graduated from Samford University in 2000 with a bachelor’s degree in Journalism / Mass Communications. Before joining the PetPoint Team in December 2009, she worked as a professional photographer. Caroline has been an animal advocate for years, spending countless hours volunteering at local animal shelters. Caroline currently resides in Charlotte with her three dogs (Sandy, Max & Sam) and two cats, (Binky & Annie), all rescues.
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of WI, IL, MN and IA.
Background: Debby has a background in various sales positions ranging from broadcast advertising , pet food sales, pharmaceutical sales and animal health sales; she has always been passionate about animals.
Debby has also always been a dedicated volunteer, and started her volunteer work in Colorado with Colorado Humane Society. Since returning to Milwaukee, she has become involved with The Labrador Connection as a foster home and microchip coordinator, and with Badger Rescue Animal Transport Services (BRATS), transporting animals who wouldn’t have a chance from one shelter to another or into rescue. Debby is also involved in the Alliance of Wisconsin Animal Rehoming Efforts (AWARE) as the go to person on microchipping questions.
Debby attended Ohio Wesleyan University and studied photography and graduated from University of WI – Milwaukee with a degree in Art History . Debby currently resides in Milwaukee and shares her home with 3 dogs: Rider, Nash and Misty.
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of OR, WA, ID & Northern California.
Background: Fueled by his compassion for animals, Bill began working in animal welfare in 1997 when hired as the Executive Director for the Southern Oregon Humane Society. Prior to joining the Southern Oregon Humane Society, he spent 10 years as Programs Manager for a large, comprehensive Chemical Dependency Counseling center in southern Oregon. He also has 10 years’ experience in a variety of management positions in sales organizations, including professional outside sales, retail, and computer software. Bill and his 3 dogs, Jonah, Max, & Anya, all adopted from humane societies, live in beautiful southern Oregon under the direct supervision of Simon, a formerly feral, now very spoiled ex-foster cat.
Primary Responsibilities: To build and expand relationships between Pethealth Inc and Animal Welfare Organizations, maximizing the mutual benefits to both parties in the states of IN, KY, AR, & MO
Background: A lifelong animal lover, Susan’s experience in the animal welfare field began after she adopted her canine soulmate Cooper, a JRT, and became involved with Russell Rescue, Inc, a national Jack Russell Terrier rescue in the U.S.. Susan was the state rep for Kentucky and Indiana; pulling JRTs from shelters throughout the region introduced her to the behind-the-scenes realities of animal sheltering, and the fostered a deep respect and admiration for the dedicated people who work at those shelters. These experiences led her to the Kentucky Humane Society (KHS), where she served as Shelter Manager/Customer Care Manager for 4 years before joining the PetPoint team. At a PetPoint user at KHS, Susan experienced the many ways the PetPoint suite of products can help a shelter operate more efficiently, provide better animal and customer care, and reduce expenses. Now she is dedicated to helping animal welfare organizations throughout Kentucky, Indiana, Arkansas, and Missouri achieve those same goals. Susan shares her home with 6 dogs (3 JRTs, 3 Rat Terriers, and 1 crazy Heinz 57 mix), and 3 cats, all rescues whose antics and affection remind her daily of why she entered this field in the first place.”
Primary Responsibilities: Application of EVE, ShelterCare and 24PetWatch programs to shelter and veterinary organizations.
Background: Sharon has been with Pethealth since January of 2006. She has a background in various Administration and Marketing fields along with sales and management. Sharon has volunteered a lot of her time at a local clinic and shelter walking dogs, grooming, feeding and helping with reception duties.
Primary Responsibilities: Application of EVE, ShelterCare and 24PetWatch programs to shelter and veterinary organizations.
Background: Corene has been with Pethealth since February 2010. She has an extensive background in Customer Service and Administration. Corene also has 3 rescues of her own 2 dogs Chelsea and Dutch as well as 1 black cat named Snowball. She enjoys spending time with them as well as her husband and 2 sons .
Primary Responsibilities: Administrative support of 24PetWatch and PetPoint to animal welfare organizations across North America.
Background: Has an extensive background in Account Management, Customer Service and Sales. Sandra has recently received her Certification as a Dog Obedience Trainer and will be continuing her education further to specialize in shelter and helper dogs. Sandra also volunteers at her local Humane Society assisting with the behavioral issues of dogs brought into the shelter helping with the obedience training and rehabilitation to a desirable temperament before placing them into their forever homes.
Sandra joined Pethealth in April of 2011. Starting in the Department of Pet Insurance Sales and is happy to join the 24PetWatch Account Management Team.
Primary Responsibilities: Responsible for gathering business requirements and creating technical specification for new and enhanced functionality for PetPoint.
Background: Pam has been working directly with animals since 1997. She has worked with the Humane Society / Animal Control agency in Redding, California in a number of roles, from adoptions to community functions. Pam first learned about Pethealth, Inc. while working at Haven Humane Society, and joined the team to help promote the programs that she believes in. Pam has a Bachelor's Degree from the University of San Diego.
Lori Buchowicz Training Manager, PetPoint Solutions
Primary Responsibilities: Responsible for the daily operations of the Training Group within the PetPoint Customer Support Team, as well as provision of implementatation & training for PetPoint to animal welfare organizations in North America.
Background: After a background working in Sales & Marketing, Lori had a decade long career working as a Systems Engineer where some of her duties included developing new applications and providing Quality Assurance. Simultaneous to her career, Lori spent her off hour time helping pets from county pounds into the care of rescues and shelters while working on animal rights legislation. She then decided to pursue an opportunity incorporating her passion for pets and her past professional skills to work for Pethealth. Lori shares her life with her four large rescue dogs.
Melissa Wainscott Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America, as well as oversight of PetPoint’s online help system.
Background: Melissa has worked directly with animals in the Veterinary field since 2001. She served as the System Administrator at a local veterinary hospital where she also held the roles of Inventory Manager, Receptionist and Vet Assistant. She has a degree in Small Business Management & Entrepreneurship from North Central College in Naperville, Illinois . Melissa currently lives north of Dallas, Texas with her three cats: Annie, Stimpy, and Bubba Kat and is very excited about the opportunity to help animal welfare organizations learn and use PetPoint.
Diann Meiller Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.
Background: Diann spent 10 years volunteering and working in the animal welfare field in Arizona and Wisconsin before joining the private sector. She has a background in volunteer management, training, and veterinary clinic administration. Diann was involved in some of the original beta testing of PetPoint as it was implemented in our very first shelter, the Wisconsin Humane Society. Diann welcomes the opportunity to work with shelters in using PetPoint to the fullest to help them effectively manage the animals in their care. She shares her home with five cats who were all part of her TNR days in Phoenix.
Lissa Cooper Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision of implementation, training, and support for PetPoint to animal welfare organizations in North America.
Background: Mrs. Cooper comes to us with a Bachelors degree in Zoology and a Masters degree in Education. She has a background in training and technical support. She has taught high school science, was a technical instructor, and has experience in virtual training. Lissa has had a love for animals since she was a child. She shares her home with two beagles, two black cats, a supportive husband, and young daughter.
Meg Earsley Technical Support Manager, PetPoint Solutions
Primary Responsibilities: Responsible for the daily operations of the Technical Support Group within the PetPoint Customer Support Team, as well as provision of technical support for PetPoint to animal welfare organizations in North America.
Background: Meg has worked in the Information Technology field since 1997 and joined the animal welfare community in 2002. She has enjoyed many different roles in that time including technical support, network administration, web development and statistical analysis. Meg was the "original" PetPoint Administrator and helped design and beta test PetPoint as it was implemented in our very first shelter, the Wisconsin Humane Society. Meg was drawn to the opportunity to assist the shelters and rescues using Petpoint in such a tangible way. She shares her home with a variety of rescued birds, rabbits and senior dogs.
Jeremy Blodgett Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision of technical support for PetPoint to animal welfare organizations in North America, as well as oversight of PetPoint's online help system.
Background: Jeremy has been providing computer support to users for most of his life, starting his career as a precocious youth helping his grade school teachers understand these newfangled computing machines. Since then, he's held technical support positions in education, done technical support and web development for small software companies, and honed his customer service skills in the retail coffee and computer industries. He is a partner in a small film production company and is pursuing a Masters degree in Education with an emphasis on educational technology. He lives in Chicago with the three coolest people he knows: Erin (wife), Simon (cat), & Ophelia (cat).
David Dubec Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision of technical support for PetPoint to animal welfare organizations in North America, as well as data lead for PetPoint data conversions.
Background: David attended the University of Houston and has worked in the Information Technology field since 1998, primarily as Network Administrator and Technical Support. He began volunteering at a local shelter in 1992 and became employed there in July, 2000. David held positions as Manager, Director and Vice President over the Technology, Administration, Human Resources and Finance areas at different times during his years of employment at the Houston SPCA. He directed the migration of the organization to the PetPoint Animal Management System and coordinated emergency response after Hurricane Ike. David holds certificates in IT and National Incident Management, as well as the CAWA certification. He is a lifelong resident of Houston, TX and shares his home with his human family, Jeri and Erik, his dog, 4 cats and 2 parrots.
Aaran Renwick Customer Support Specialist, PetPoint Solutions
Primary Responsibilities: Provision technical support for PetPoint to animal welfare organizations in North America.
Background: Aaran has worked in the Information Technology field since 2003 and joined the PetPoint Team in November of 2011. Aaran comes from a family with a wide range of animal history. His grandmother shared her home with many Australian Terriers over the years. Her show dog (Whippy TT-1) was the first Aussie to pass the American Temperament test in America. He was also the #1 top winning Aussie in 1980/1981. As a youngster, Aaran attended various dog shows with his family. He is pursuing his Bachelor of Applied Science in Information Systems Security at ITT Technical Institute. He shares his home with two German Shepherds (Zoey & Toby) and a Yorkshire Terrier (Pippen).
Barry Herold Account Executive, PetPoint Commercial Insurance Program
Primary Responsibilities: Producer & Account Executive for the PetPoint Commercial Insurance Program
Background: Barry has been in the insurance industry since 1978 with background in life & health, property & casualty and securities. Barry owned and operated operated an independent agency prior to entering the pet insurance marketplace in 1985. Barry achieved the 'Certified Insurance Counselor' designation in 1983.
Prior to his coming to Pethealth in 2002, Barry was top producer at Veterinary Pet Insurance from 1985-2001. Barry is currently an officer in PTZ Insurance Agency and Account Executive for the PetPoint Commercial Insurance Program for shelters, licensed in all states and D.C. Barry has also lectured at University of Florida, North Carolina State and Virginia Tech veterinary colleges, various state and regional veterinary conferences and is currently a 'continuing education' provider for the Florida veterinary community.
Kyra Churney Administrator, PetPoint Commercial Insurance Program
Primary Responsibilities: Administrative support and business development for the PetPoint Commercial and Volunteer Insurance Programs.
Background: Kyra joined the PetPoint Commercial team in January 2011. Based out of Southern Ontario, Kyra has a background that includes working directly with shelter animals and holds a diploma in Veterinary Assisting. As a licensed insurance agent, Kyra works with our PetPoint users to develop information to quote our insurance programs. Working directly with our PetPoint team, she is the first point of contact. Kyra shares her home with four rescue cats and a sugar glider called Joe.
Stefani Serdar PetPoint Account Manager, PetPoint Solutions
Primary Responsibilities: Assisting clients find the appropriate product to meet their needs and guiding them through the partnership process.
Background: Stefani came to Pethealth in 2008 and currently resides in Southern Ontario with her husband and furbabies, Duke and Varga. She has a strong background in customer service and sales. Stefani is passionate about animal welfare and is excited to introduce new animal welfare organizations to PetPoint.
We would cheerfully recommend PetPoint to any animal care facility
The Conway Area Humane Society first started using PetPoint in April 2006. We could not believe the ease and efficiency in the use of the program. It helps us on a day-to-day basis not only in the ease of entering animals into the system and the adoption process but also in the recording of any monies that enter the building. It is a great "check and balance" to our paper accounting. We have also found it most useful in maintaining a viable mailing list; something which any (non-profit) shelter must have! PetPoint also makes filling out those state statistics very easy with their Asilomar report. We would cheerfully recommend PetPoint to any animal care facility that is looking for a new program.
Karen
PetPoint Administrator
Conway Area Humane Society
